Tips: Solution to Connection Exception
Keyboard?
1. Take out the battery and USB receiver, reload the battery and plug the receiver into the computer.
2. Turn on the keyboard switch, which should be within 20cm away from the receiver.
3. Press and hold the keyboard ESC + K keys together to pair again.
Mouse?
1. Take out the battery and USB receiver, reload the battery and plug the receiver into the computer.
2. Turn on the mouse switch, which should be within 20cm away from the receiver.
3. Press and hold the Right button and Scroll button together to pair again.
Note:If the solution doesnt help, repeat the steps to pair again. If still fail, please contact our service team.
How does the Power Indicator Work ?
After the new battery is put into the keyboard and mouse:
1. If the connection goes normally with the computer, the power red indicator will flash 5-8 seconds and then off, the computer will working normally.
2. If the computer is not normally connected with the keyboard, the power red indicator lights on for a long while to indicate you and then off.
3. When on Low battery mode ,the Power Red Indicator will flash when you press any key .
So when you first start using, the power red indicator keeps flashing for 5-8 seconds is normal.
The Keyboard/Mouse Response Is Delayed and Works Abnormally, How to Solve It?
1. The battery may be low, please replace the battery for the keyboard/mouse.
2. It may be caused by the computer being stuck, please restart the computer and try again.
3. The maximum use distance of this product is 33ft, please keep it within 33ft.
4. And be sure there are no metal obstacles between the keyboard/mouse and the receiver.
