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OYM Hair is a very professional human hair company which pay special attention to selling high quality human hair and providing with best customer service,It has a big factory,with over 20 years producing and exporting experience on Human Hair,So any issue about our hair or service, please feel free to contact us. Q1:Hair Smell? A:Our hair is 100% chemical free,but it may have local shampoo smell on it, anyway it will lift your shampoo and conditioner smell shortly after co-wash. Q2:Can I dye/color the Hair A:Yes.The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair.We recommend to dye darker,since it is difficult for the original colour to fade.Improper dying will ruin the hair.We highly recommend having your hairdresser dye the virgin hair.if you are not professional,please.go to the salon. Q3:How to tell human hair from synthetic hair? A: 100% Human Hair. You can tell them by burning hair and smelling. For Human hair, fulling of natural protein, it will be ash and white smoke. For synthetic hair, it will be a sticky ball and black smoke. Q4: How much hair do I need for a full head? A: Each bundle is about 100g. Usually 3 bundles are enough to make a full head. If you like thicker or need longer hair, it's best to wear one more bundles. The longer the hair is, the thinner the hair is. If the length of hair is over 22", 4 bundles are suggested. Q5:Return/Refund Policy? A: Any issue about our products(refunding or returning) or service, please feel free to email us. We promise to give you a satisfactory solution at the first time.