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Best Service: Hinshark offer Lifetime Technical Support. We provide professional customer service team support for our products. If there is any problem or concern with our products, please do not hesitate to email us through your Amazon account. We will solve your problem within 24 hours. How to pair the wireless beanie Bluetooth hat on your device? Step 1: Please use the USB charging cable to charge it before using. Step 2: Press and hold the ON/OFF button for 3-4 seconds, until the red and blue light flashes. It will automatically enter pairing mode. Step 3: Turn on Bluetooth on your device, then click the name "BT-01" to connect. When the product LED light turn blue, the connection is successful! You can enjoy your music or make phone calls with the hat. Note: 1. Please use the USB charging cable to charge it before using the headphone beanie. 2. Please note that you MUST remove the headphones before washing the Bluetooth beanie. 3. If your control panel does not match the control buttons after reinstalling the headset, please adjust it manually. Specifications: Bluetooth Version: V5.0 Transmission Distance: 33ft Rechargeable Lithium Battery: 180mAh Transmission distance of Mic: 2M/6.56ft Size: one size fits most Beanie Material: 100% Acrylic Weight: 5.0 oz Talk time: 8 hours Music Playback Time: 10 hours Standby Time: up to 100 hours Charging time: 1.5 hours Micro USB Charge: 5V/0.5A Handsfree Calling: Built-in microphone system Compatible with Bluetooth 4.2 Package Included: 1 x Hinshark Bluetooth Music Hat 1 x Micro USB Charging Cable 1 x User Manual