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True friends are hard to find , difficult to leave or impossible to forget. Every piece is crafted with love, handled with care. It’s protected with plastic wrapper placed in gift box, customer service guaranteed. You won’t regret this purchase. We love our customers! IMPORTANT!!! Please contact us if you have any concern with the item (either receiving a wrong item or empty box or anything else). We’d resend the products or issue full refund right away in your best interested! Here are two ways to send us a message on Amazon. Go to Your Orders, find your order in the list, and click Get help with order. Go to the product listing on Amazon.com and click the third-party seller's name. Click the “Ask a Question” button. WE PROMISE TO REPLY WITHIN 8HOURS Fleure Esme is an engraved crafts workshop committed to providing trendy gifts ideas at an affordable price that your significant other would love! You can trust that all our pieces are top quality, and hand-crafted by people who really care. We’d be thrilled if you can share on review how the recipients response to the lovely gifts from you! :D